Support
Frequently Asked Questions
Are Zainaty Parfume products authentic?⌄
Yes. Zainaty Parfume is an independent retailer of genuine Laverne (Riyadh) eau de parfum — every fragrance we sell is 100% authentic Laverne, disclosed clearly on each product page.
How long does shipping take?⌄
Standard U.S. shipping takes 3–5 business days after your order is processed (1–2 business days). Shipping is free on orders over $50. See Shipping & Returns.
What's your return policy?⌄
We accept returns on unopened, unused items within 30 days of delivery. Full details are on our Shipping & Returns page.
Do you ship internationally?⌄
We currently ship within the U.S. by default. For international orders, contact us and we'll do our best to arrange a quote.
How do I track my order?⌄
Use your order number and email on our Track Order page, or check the confirmation email we sent you at checkout.
What payment methods do you accept?⌄
You can pay at checkout with PayPal, Venmo, PayPal Pay Later, or any major credit or debit card (Visa, Mastercard, American Express, Discover) — no PayPal account needed. Card details are entered in PayPal's secure checkout and are never stored on this site.
Can I change or cancel my order?⌄
Contact us as soon as possible with your order number — we can usually make changes before your order ships.